Frequently Asked Questions

Frequently Asked Questions ❓

📦 Orders & Shipping

How long does shipping take?
Delivery typically takes 7–15 business days for the USA & UK, and 10–18 business days for Europe and Australia. Times may vary due to customs.

Do you offer free shipping?
Yes! We offer free shipping on all orders unless otherwise stated at checkout.

How do I track my order?
Once your order is shipped, you will receive a tracking number via email. Use it to track your package online anytime.

Can I change or cancel my order?
Please contact us within 24 hours of placing your order at velurxstore@gmail.com. After 24 hours, orders may already be processed and cannot be changed.

🔄 Returns & Refunds

What is your return policy?
We offer a 30-day return policy. Items must be unused and in original packaging. Contact us at velurxstore@gmail.com to start a return.

How long does a refund take?
Once approved, refunds are processed within 10 business days to your original payment method.

Can I return beauty or personal care products?
For hygiene reasons, used personal care and beauty products cannot be returned. Unused items in original packaging are eligible.

💄 Products

Are your products safe to use?
Yes! All our products are carefully selected from trusted suppliers and are intended for cosmetic use only.

Where do your products come from?
We source our products from verified international suppliers to ensure quality and reliability.

💳 Payments

What payment methods do you accept?
We accept all major credit/debit cards and other secure payment methods available at checkout.

Is my payment information secure?
Absolutely. Our store uses industry-standard SSL encryption to keep your payment information safe.

📧 Still Have Questions?

We're happy to help! Email us at velurxstore@gmail.com and we'll get back to you within 24–48 hours.